Services

Design

Our design team researches, evaluates and delivers the optimum and most innovative solution, designed in detail so as to cope with any monitoring challenge that may occur while the most appropriate communication infrastructure is proposed in order to guarantee uninterrupted communication (via 3G, satellite etc) of high quality. The right input from client’s part is ensured through technical meetings and special requirements are discussed so as to be taken into consideration in the delivered system together with the review and analysis of electrical diagrams of the PV Plant.

Implementation

Implementation of InSolar system is a multi-level procedure aiming to assure the optimal application of all hardware and software components, including tasks such as the installation and cabling of controllers as well as parametrization of controllers’ software and verification of proper connectivity. Our technical team configures, programmes and tests all the important elements of the InSolar system (network, databases, portal etc) in order for the commissioning to signal the start of a fine and faultless operation.

After sales support

Our after-sales team ensures constant and maximum performance of InSolar system either via our help desk (with various levels of support starting from answering technical questions to handling remotely the most complex queries concerning a specific solar plant) or either via an on-site technical team that helps resolving system issues. Verification of proper data acquisition is a constant procedure while extra focus is given on patches, security issues and bug-fixes. Apart from those, controller and central platform software updates are performed regularly in order for the client to use always the most complete and upgraded version of InSolar monitoring system.

Training

Comprehensive documentation, personal meetings or webinars are only some of the ways by which the client can be trained to use InSolar platform, exploit its multiple capabilities and make the most out of its exceptional functions.
Apart from that, Inaccess provides specialized training of on-site installation of InSolar system to technical teams of EPC contractors.

Hosted services

Our fully integrated hosting services with unique availability, back-ups solutions and unlimited disc space covering every customers’ requirements complete the InSolar services’ background. Each client or client’s representative is granted access (username & password) in order to use the monitoring and controlling abilities that InSolar offers. Depending on customer needs, other business models such as hosting of a single customer portfolio of plants in a dedicated Control Center Platform or supply of the ControlCenter platform itself, are supported.

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